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Insights for Working, Leading, and Learning Remotely

6 Reasons Your Team Needs a Communication Charter

Estimated reading time: 3 minutes

 

Effective communication is a critical tenet of successful teams. Fully remote and hybrid teams encounter unique challenges that result from the lack of in-person cues available in fully co-located teams. These communication challenges common to remote and hybrid teams include:

  • Misaligned preferences, norms, and needs
  • Information overload
  • Overcommunication 
  • Micromanagement
  • Interruptions to productivity flow
  • Communication gaps
  • Misunderstandings

There’s no shortage of communication tools that aim to solve these communication challenges. Yet an overabundance of tools can lead to new communication problems. At Workplaceless, when we support teams who are struggling with communication, we often suggest establishing a team Communication Charter.

What is a Communication Charter?

A Communication Charter is a team agreement that establishes the norms for when, where, and how teams should communicate based on a variety of work...

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How to Identify Companies Committed to Remote

Estimated reading time: 5 minutes, 15 seconds

 

The TLDR of “The Great Resignation” is that employees are demanding greater flexibility when it comes to their work requirements, and greater ability to bring a balance of health and other priorities to their lives. In response, employers have been quick to reconfigure roles to appear accommodating to flexibility, and specifically to remote location. However, not all remote roles are created equal and when we dig into these companies and teams, we uncover inconsistencies about what remote truly means. For example, the job posting might be tagged as remote, but the HR team specifies it requires being in the office three times per week or being within 20 miles of the office.

In order to provide support for those searching for flexible or remote positions, we’ve pulled together the critical elements that a candidate should look for when finding a position that doesn’t include remote as just a buzzword,...

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10 Practices of Productive and Inclusive Hybrid Teams

 

Sixty-nine percent of companies intend to involve some sort of “hybrid” in their workforce location plans for the fall of 2021 and into 2022. Yet, these setups are uncharted territory for many teams. Finding what works for your organization will involve experimentation. But, you can learn from those who have done this before. We reached out to experienced hybrid teams to ask about the practices they’ve established to ensure their teams are inclusive and productive.

We specifically wanted to focus on how teams overcome challenges that can make hybrid work harder, such as:

  • In-office vs remote workforce inequities
  • Remote employees left out of decision-making
  • Unprepared leaders
  • Executives out of touch with workplace realities

Here are some routines from a wide range of teams worth considering as you experiment with your own setups.

 

“At Loom, our very own asynchronous video messaging tool is foundational to how we communicate, collaborate, and...

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7 Actions for Effective Async Communication and Collaboration

Estimated reading time: 3 minutes, 30 seconds

 

Organizations continue to tackle remote and hybrid work challenges like overwork, Zoom fatigue, burnout, disconnection, and interruptions. Leaders, managers, and their teams recognize that finding the right balance between async and sync communication is critical. But coming from a work context where decision-making, creative thinking, and connection all take place in a co-located office environment, professionals often struggle to shift to this new paradigm of async-first work.

Before you start to learn how to implement asynchronous communication and collaboration, it’s critical to understand both:

But HOW can teams implement impactful async communication? Here are the seven fundamental steps to implementing effective asynchronous workflows, collaboration, and communication:

 

1. Establish a Placeless...

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20 Habits of Healthy and Productive Remote Teams

 

Successful remote teams understand the need to develop the fundamental skills necessary to function efficiently and effectively in a distributed environment, but they also iterate on best practices that work for their particular organization. We reached out to fully remote teams and companies to ask “what are some habits or rituals your team uses to stay healthy or productive?”

Here are some habits they shared that we can all learn from.

 

“Schedule flexibility is key to health and happiness, and GitLab is consistent about prioritizing time away from work. Every Friday is a meeting-reduced Focus Friday; About once per month, the entire company shuts down for Friends and Family Day. 

In 2021, we piloted an experiment in Async Weeks: every sixth week, my team clears all non-critical meetings from our calendars to create space for deep work and innovation. It’s a breath of fresh air to have a wide-open calendar and all the time you need to...

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Async Wins: What Teams Gain By Going Async

Estimated reading time: 5 minutes, 45 seconds

Jamar is in the flow of work when a notification pops up that he’s received a new email from his manager. Even though he’s extremely focused, he steps out of his workflow to respond. His manager has asked him to connect with finance to confirm a budget number, but doesn’t specify a timeline. Jamar wants to prove his worth so he picks up the phone to call his finance colleague, Chantel. When Chantel answers, Jamar expresses an urgency to his request and he waits on the line while Chantel stops her work to dig through reports to find what he needs. After finishing the call and sending his manager a response, Jamar realizes he needs to head to a meeting, and won’t be able to finish up his original project work like he intended.

This scenario of regular demands on synchronous time plague many workforces today. Employees experience non-stop phone calls, messages from coworkers expecting a speedy response, and...

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Async vs Sync: Balancing Remote Team Communication

Estimated reading time: 4 minutes, 10 seconds 

 

Communication is the exchange of messages—in the context of work, communication is how ideas are generated, expectations are shared, connections are made, and work gets done. At a general level, communication modes can be divided into two types: synchronous (sync) and asynchronous (async). 

What comes to mind when you hear the term asynchronous? Pre-pandemic our team would receive blank stares when bringing up the concept during conversations. However, 2020 saw a significant rise in the term as asynchronous communication and asynchronous learning began to play a larger part in our daily lives. 

With BCG’s Decoding Global Ways of Work study reporting that 89% of professionals would like to work fully or partially remote in the future, async communication is going to be critical to success. But what exactly is async communication, what is it not, and why is it so important? A common definition of...

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6 Questions to Ask when Choosing Free or Paid Remote Work Training

Estimated reading time: 6 minutes, 20 seconds

 

At Workplaceless, we are passionate about learning, and grateful to learn from those whose experiences are different from our own. As the number of companies shifting to remote work arrangements exploded in 2020, we saw a significant influx of resources offering to guide employees and companies through the transition. This influx was essential for many experiencing remote work for the first time. 

Now, as companies are shifting or settling into their long-term vision for remote or hybrid teams, we thought it would be helpful to provide a way to cut through the clutter and learn when to take advantage of free resources and when to invest in external remote work training.  

Here are the top six questions to consider as you weigh the usefulness of paid training versus free resources for yourself and your teams.

 

1. Is the Training Source New to, or Experienced in, Remote Work?

We’ve said this since...

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7 Warning Signs Your Remote Team Needs Training

Estimated reading time: 7 minutes, 30 seconds 

 

We speak regularly with experienced and newly remote leaders and clients who feel that for the most part, their teams are operating smoothly—they’re just experiencing a few “hiccups.” But really, who isn’t experiencing hiccups, especially in 2020?

As we dig deeper into some of these hiccups, we often uncover true gaps in skills, processes, and overall alignment that are hurting business performance. It's vital that leaders can determine whether a hiccup is temporary and easily remedied, or rather a warning sign indicative of a deeper issue with harmful future effects.

To that end, here are seven of the most common symptoms that indicate your team is working suboptimally, and where we know remote work training is the most effective intervention to ensure the long-term vitality of your remote team or organization.



1. Team Members Experience Miscommunications

Charles: “But during...

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How Trust and Training Boost Remote Productivity

Estimated reading time: 3 minutes, 20 seconds

 

The debate continues: are remote teams more productive? If you’re in the Netflix CEO’s camp, there are no benefits to remote (our quick thoughts on that here) and you would feel bolstered by this study shared by Tech Republic. On the opposing view, some research has revealed stabilization or gains in productivity, such as from BCG

 

The reality is that not all remote professionals are productive because not all remote professionals are given the tools and support they need to thrive. This is especially important in the context of COVID-19, when the shift to remote work for so many people has been unstrategic and unexpected. The two key factors that determine whether or not remote professionals, and subsequently remote teams, are productive are trust and training.



How Does Trust Impact Productivity?

 

Effective remote work is based on the premise that professionals are more productive when they...

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