When your account was created, the LMS sent you an automated notification with your username (your email address) and a link to reset your password. This email comes from [email protected] If you cannot find this email, make sure to check your SPAM or promotions folder.
Bookmark data can be deleted when major updates are made to content. If the system has lost your place in the content, navigate to the last section you recall taking and continue as usual. Contact [email protected] if you need to have a module manually changed to be marked complete.
When you receive a notification that you have been deactivated, it means that your course license has expired. All Workplaceless course licenses are for one year, or 365 days.
Certificates are emailed through Accredible when you have successfully completed the course—check your SPAM folder if you do not see the notification in your inbox.
You can also log into Accredible by going to https://www.credential.net/welcome and logging in with the same email you use to access Workplaceless courses.
If you have successfully completed a course and still do not see your credential in Accredible, contact us at [email protected]
In order for a course to register as completed, the following criteria must be met:
All lessons within each module have a blue circle with a white check mark
All quizzes in each module are completed with a score of 80% or higher
All modules are marked complete
All assignments are marked complete
Contact Support
For questions and feedback, please contact our Learner Support team at [email protected]
Our regular business hours are Monday through Friday, 9 am to 4 pm Eastern Time (GMT-4).
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We find a consultative process is most effective for companies with 50 or more employees and a rapid process is more impactful for companies with fewer than 50 employees.